About Us

BPO Strategies

 

Our history of smarter solutions and proven methods makes us a seamless extension of customer in-house operations. Put Devnet's technological experience, service excellence and solution expertise to work for you, for top-of-the-line BPO services:

 

Devnet tailors its application of technology and operations to the unique requirements of each customer.

 

 

  • Service Level Agreements specific to customer's business requirements drive high degree of quality and accuracy.

 

  • Services are provided on a unit price basis, enabling customer to align and budget expense to ever changing business scale.

 

  • Devnet has developed a state-of-art  IT infrastructure which include web based File Transfer, Document management, workflow, Customer Alerts and Notifications, and both standard and expanded web-based reporting for on demand service delivery.

 

  • Strategically located Devnet network Service Bureaus (3 operating center) provides a fully functioning disaster recovery plan in each site. This infrastructure not only accommodates disaster recovery capabilities, but also provides for limited service disruption and high availability through an exceptional array of business continuity and contingency options.

 

  • The Service Bureaus regularly receive rigorous internal audits and are generate detailed audit trails.

 

  • Each Service Bureau utilizes a common technology platform and uses consistent procedures to maintain consistent quality and standard service delivery.

 

 

 

 

 

 

Four principles of our BPO services

 

 

Quality

To provide quality services and solutions that can be defined, measured and delivered against a mutually agreed Service Level agreement.

 

Value

To offer unquestionable value to our customer.

 

Service

To provide world class service levels with customer and end-user satisfaction delivered as standard and to exceed expectations.

 

Growth

To be the partner of choice offering a broad depth and breadth of services.